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Article
1 min read
Change of address: our new Singapore office
The sun never sets on Zendesk: We’re a global company with operations on five continents. This…
Article
5 min read
Is "make customers happy" a real business plan?
Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…
Article
3 min read
Why delighting customers doesn't pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
Article
4 min read
Best books to step up your customer service game in 2026
2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…
Article
3 min read
From EMEA to AMER to the world: The Zendesk customer service startup story
What up-and-coming startups can learn from the Zendesk founders' experience.
Video
1 min read
Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Article
1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
Infographic
1 min read
There's a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
Article
6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
1 min read
Five signs it’s time to switch from Freshdesk to Zendesk
Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.
Article
7 min read
What is Net Promoter Score (NPS)? A complete guide
Companies looking to gather customer insights often invest huge amounts of financial and human resources in…
White Paper
The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
Article
1 min read
The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
Article
Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
Article
4 min read
Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
1 min read
How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…
Article
3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
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