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Being polite and having good manners might seem easy: When someone does something nice, you say…

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Cost of sales: Definition, formula, and ways to lower it

Get a better understanding of your finances by tracking your company’s cost of sales.

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The Face of Your Company

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Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is…

The best things in life are free

Like our demos.

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Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

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Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

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Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

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Pick up the phone!

Email isn’t going anywhere. Your customers use it, and will continue to use it for the…

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10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

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Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

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How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

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Multilingual customer support: What it is + 5 tips to execute

Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.

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Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

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Community tip: connecting Zendesk and Google spreadsheets

At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…

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Top 22 customer service interview questions and answers in 2025

Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.