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Article
5 min read
A+ integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
10 min read
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
Article
Retail customer experience guide for 2026: Tips + strategies
From personalized service to seamless checkout, create an exceptional customer experience in retail. Learn how to improve your strategy and boost loyalty today.
White Paper
Why financial institutions need to invest in personalization now
Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
8 min read
What is transactional selling, and how does this approach work?
Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.
Article
5 min read
World Humanitarian Day: It takes a village
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Article
5 min read
What is IT asset management? A complete guide
IT asset management definition IT asset management (ITAM) is the process of tracking and managing all…
Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
Article
4 min read
The ultimate guide to CX in fintech
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.
White Paper
How leading healthcare organizations are transforming patient and employee experiences
Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.
Article
20 min read
How to build a customer referral program in 2026
Customer referral programs can help expand your audience and generate ongoing revenue. Learn how to build one and leverage our free templates today.
Article
3 min read
The future of sales is connection
Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
6 min read
No sweat, new integrations are in
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
10 min read
Lead vs. prospect vs. sales opportunity: What's the difference?
The terms lead, prospect, and opportunity are often thrown around interchangeably, but they shouldn't be. This guide covers the differences, best practices, and more.
Article
6 min read
Why fintechs need to deliver superior digital customer service right now
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
Article
13 min read
How to write a killer sales proposal (examples and best practices)
A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a proposal that helps you close more deals.
Article
10 min read
What is a sales invoice? Complete guide on how to create one
Follow this guide to learn all about sales invoices, including how they work, key elements, and steps to creating your own.
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