Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
As your approach to customer service matures, the complexity of your customers’ issues increases.
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…
Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.
Today, quality customer service is more important than ever. One in three customers are abandoning brands…
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Using segmentation to better serve your best customers.
Here are four questions you should ask before getting started with an outsourcer.