Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Using segmentation to better serve your best customers.
Here are four questions you should ask before getting started with an outsourcer.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Experts share the CX strategies that make a real difference.
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Find out why compassionate customer service matters, and what it can do for your business.
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.