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Latest stories Page 16
Article The age of the customer: How companies transform their customer experience with Zendesk
“The customer is always right” is a phrase that Zendesk takes very seriously. What a…
Article Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center
In the global market for customer service software, Zendesk is named a leader in the 2019…
Article Rethinking phone support with Zendesk Talk
Are you making the most of your phone channel? There could be some easy ways for…
Article How Harry’s built a world-class customer support team with Stella Connect and Zendesk
Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s…
Article Help more customers in less time – Americas
We could all use a few more minutes in the day, and creating automated workflows in…
Article What’s New at Zendesk: September 2018 – Americas
This quarter’s What’s New webinar is all about the agent. Join the Zendesk Product Marketing team…
Article Customer service trends: faster, cheaper, and more human
Customers want service that is both fast and human. Those two ideas might seem at odds…
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
Article What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine…
Article Next stop: the integration station
With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace
Article Onboarding a business process outsourcer? Follow the four “Ts”
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
Article 4 surprising findings on big companies and customer support
Some big companies were born digital; others are just starting to modernize their customer support. New Benchmark research points to best practices for both.
Article Understand and act on your ticket data with Insights reporting
Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or…
Article Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Article How to get started with Omnichannel Customer Engagement
Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how…
Article Tapping into the powerful combination of Support and Chat, featuring MeUndies
Real-time communication channels like chat create fast and effective ways to offer customers help through your…
Article How 360 Payments uses collaboration tools to provide seamless customer support
As your business grows and your customer base expands, the teams your customer support agents need…
Article Optimizing your support operations as you scale with Zendesk
Tune into this webinar to hear Zendesk General Manager, David Williams, give an inside look into…
Article How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities. In the…
Article How Discord scaled to support 46m monthly active users
As its community exploded to 150M users in under three years, Discord – one of the…