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Marketing in a crisis looks different today than in the past
During a crisis, when the unknown is immense and the only constant is change, the natural…

6 call center training tips for building an exceptional team of agents
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience

Glennon Doyle on why the work of transformation is never done
In the New York Times bestseller and Reese Witherspoon Book Club pick Untamed, Glennon Doyle recalls…

The keys to excellent internal help desk management
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

How to navigate the lasting impacts of COVID-19 on customer support
Forget what you think you know about customer support, for now. In just a few short…

Be a change leader to customer-centricity
Rowing is one of my passions and I often find myself drawing parallels to the sport…

6 essential skills for successful change management
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

Organizational change management: 8 proven models to help navigate change
8 top change management models and change management definitions

10 basic strategies for creating & designing a knowledge base
Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple

Ask Me Anything: Adapting for COVID-19
Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home

Zendesk update: staying safe and working for you
Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

Zendesk’s Tech for Good partners create crucial COVID-19 resources
These organizations are using Zendesk tools to connect people with the information, care, and services they need

12 examples of customer retention strategies that work
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.

Therapy, like everything else, has moved online. And that’s a good thing
When my sister, a therapist, began doing teletherapy because of the COVID-19 lockdown, she and I…

How to create a call center resume that gets noticed (+ free templates)
Looking to rise above the competition? Here’s how to create a winning call center resume that sets you apart from other candidates.

Rising to the challenge of remote leadership
Unprecedented. Troubled. Uncertain. Scary. Frustrating. Whatever you want to call the “times” we are living through,…

How to support your remote team’s mental health
No expert would recommend making the shift from a full-time, in-person team to a fully remote…

Inbound vs. outbound call centers: What’s the difference?
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business

D2C retail: Why a simple customer experience is just what we need right now
“Don’t create products people don’t want” may be the ultimate way to remain customer-focused as a…

What is a customer data platform?
The difference between customer data platforms, CRMs, and data management platforms — there’s never been a better time to use customer data to help you grow