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AI and automation

From bots to intelligent workflows, see how AI is transforming business.


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Article
5 min read

3 AI analytics to add to your KPIs today

More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.

Article
7 min read

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

Article
9 min read

Conversational UX: A beginner's guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.

Article
11 min read

13 ways AI will improve the customer experience in 2024

Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.

Article
7 min read

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

Article
15 min read

Conversational marketing: Answering your 9 biggest questions

A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.

Article
11 min read

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

Article
15 min read

What is conversational AI? The ultimate guide on how it works

Conversational AI is a set of technologies that can recognize and intelligently respond to speech and text inputs. Learn why conversational AI is the future of customer service.

Article
6 min read

What is automated customer service? A guide to success

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

Article
11 min read

Deep learning vs. machine learning

Uncover the inner workings of machine learning and deep learning to understand how they impact the tools and software you use every day.

Article
9 min read

Top 22 benefits of chatbots for businesses and customers

Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.

Article
4 min read

How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

Article
4 min read

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

Infographic
1 min read

Help customers help themselves with AI

With the variety of ways that customers reach out for support—like via email, calling over the…

Article
3 min read

These consumer contradictions mean AI opportunities in CX

Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.

Article
3 min read

Why AI will transform how customer service teams work

Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.

Article
3 min read

Help your multilingual knowledge base thrive with AI

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

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