Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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April showers bring a bounty of integrations Article

April showers bring a bounty of integrations

They also bring lousy headlines. Hey, they can’t all be hits

Keep it customer-centric: Self-service tips from Freshly Article

Keep it customer-centric: Self-service tips from Freshly

After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth

How to get sales and customer service teams working together Article

How to get sales and customer service teams working together

Today’s customer expects a frictionless experience across all parts of your business. However, most Sales and…

Customer experience is a team sport Article

Customer experience is a team sport

As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport

How One Medical turned doctors into designers Podcast

How One Medical turned doctors into designers

Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…

What does customer service mean to you? Article

What does customer service mean to you?

Defining good customer service can be tricky, but forward-thinking companies realize that it’s customers who get to make that determination, not them

Gartner’s top 10 strategic technology trends for 2019 Article

Gartner’s top 10 strategic technology trends for 2019

Check out a more updated report on customer trends here. Using digital twins allows you to…

Getting started with Zendesk Explore—your guide to customer analytics Guide

Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the…

Go beyond support: Top 5 use cases for an open CRM platform Guide

Go beyond support: Top 5 use cases for an open CRM platform

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From content manager to cross-functional collaborator Article

From content manager to cross-functional collaborator

As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.

How Zendesk helps HR teams with the employee experience

How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

How Zendesk helps IT teams with the employee experience

How Zendesk helps IT teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Ellevest’s gender-aware investing experience Podcast

Ellevest’s gender-aware investing experience

Repeat Customer podcast, Season 2, Episode 1 After conquering the male-dominated boardrooms of Wall Street, Sallie…

Your guide to the wonder years of knowledge management Infographic

Your guide to the wonder years of knowledge management

Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…

Customer support executives and the many roles they must play Article

Customer support executives and the many roles they must play

Most careers come with extra responsibilities, beyond what was outlined in the job description, especially in a fast paced field like customer relationship management

What’s your type? 4 types of customer service operations Article

What’s your type? 4 types of customer service operations

“Actions speak louder than words,” right? In our latest Zendesk Benchmark report (released today), we decided…

The importance of customer experience White Paper

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

Customer service tips for better support Guide

Customer service tips for better support

Whether you’re running a small business or a global corporation, providing good customer service can mean…

The Repeat Customer podcast is back! Article

The Repeat Customer podcast is back!

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Customer experience management: why it matters Guide

Customer experience management: why it matters

The customer experience (CX), in broad terms, means every interaction a customer has with a company…