Customer support
Tips to set agents up for success and deliver better customer service.
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White Paper
12 min read
Protect Your IT Assets
The consequences of overlooking even a single security vulnerability can be severe. If a computer on…
Infographic
1 min read
The History of Customer Support
There was a time when customer support meant you told a shop owner your issue with…
White Paper
12 min read
Matchmaking in the cloud: a perfect marriage of sales and support
This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…
Infographic
1 min read
Self-service: do customers want to help themselves?
Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
White Paper
10 min read
One face of the brand customer support
Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…
White Paper
5 min read
The Customer Service and Social Media Revolution
Customer service organizations face increasing amounts of pressure to deliver better service over a broader range…
Article
1 min read
To whom am I speaking?
79% of customers still prefer to use the phone when contacting customer service. To increase customer…
Article
3 min read
The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
Article
2 min read
Improvements in search for more intelligent self-service
Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…
Article
1 min read
Infographic: best in practice
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…
Article
1 min read
S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
Article
3 min read
5 Ways to Prevent Customer Fallout
Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
Tip of the week: Escalating tickets
One common step in ticket workflows is escalation of issues from agent to agent, or team…
Article
4 min read
How to Say You're Sorry
If you screw up you should apologize. Period. Even if the wronged party cops a major…
Article
3 min read
Don't Keep Your Customers Waiting
Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…
Article
3 min read
8 Ways to Ramp Up Help Desk Response Times
These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…
Article
4 min read
Social studies: A business-to-consumer social media report card
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…
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