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Infographic 5 fun facts about omnichannel support
Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…
Article How to implement proactive customer service, and examples of companies that did
Trust in institutions is at an all-time low. With spam galore, data privacy in question, and…
White Paper Agility and the total cost of the customer experience
Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…
Guide Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions…
Article The age of the customer: How companies transform their customer experience with Zendesk
“The customer is always right” is a phrase that Zendesk takes very seriously. What a…
White Paper Team up on self-service with Team Publishing
The key to a great self-service experience for your customers is having great content. In order…
Article How to get started with Omnichannel Customer Engagement
Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how…
Video Schedules in Zendesk Support
With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…
Infographic Customer engagement with agile customer care
Every interaction with a customer provides companies with an opportunity to not only provide a great…
Infographic Increase revenue with agile customer care
Some companies look at customer service as a drain on resources. As a result, customer service…
Article Top 3 Tips to Becoming a Profit Center
Revenue generating or not, most contact centers could be contributing a higher level of value to…
Article Zendesk Deep Dive: Increase Productivity with Macros
Small gains often add up. And when it comes to gains in time, every minute helps.…
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
Article What Airbnb customer service learned while rapidly scaling their support
With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…