The sales, marketing, & support alignment handbook

Customer service standards: why they’re important

How Hinge muted the gamification of dating

How Shake Shack cooked up its cheeseburger experience

Internal customer service: How to improve the employee experience

CCW special report: knowledge management

<5 min.

Uncovering the TCO of CRM

Customer expectations: how to meet rising demands

5 - 10 min.

The top 3 challenges facing direct to consumer retailers (D2C)

How Disney reimagined the cruise experience

How to get sales and customer service teams working together

How One Medical turned doctors into designers

Gartner’s top 10 strategic technology trends for 2019

Getting started with Zendesk Explore—your guide to customer analytics

<5 min.

Go beyond support: Top 5 use cases for an open CRM platform

How Zendesk helps HR teams with the employee experience

How Zendesk helps IT teams with the employee experience

Ellevest’s gender-aware investing experience

Your guide to the wonder years of knowledge management

The importance of customer experience

Customer service tips for better support

The Repeat Customer podcast is back!

Customer experience management: why it matters

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

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