Zendesk scores highest for B2C in Gartner’s Customer Engagement report

Analytics
<5 min.

Tips to improve your phone support with reporting and analytics from Zendesk Talk

Analytics
<5 min.

From support analytics to customer analytics: data is your competitive advantage

Forrester on the future of omnichannel commerce

Gartner predicts the future of CRM and customer experience

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

Providing a great customer experience during the holiday rush

Live chat
<5 min.

Zendesk on Zendesk: How we provide live chat support

The Future Of Customer Service Experiences

How Evernote does Self-Service with Zendesk

Zendesk on Zendesk: How we provide multichannel support at scale

Turning customer feedback into actionable insights

What’s New at Zendesk: August 2017

Live chat
<5 min.

Unleash the Power of your Ecommerce Site with Live Chat

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Meet Answer Bot

Conversion Tracking in Chat

Skills-Based Routing in Zendesk Chat

Roles in Zendesk Chat

Support and Chat

Customer satisfaction surveys in Zendesk Support

Ticket Forms in Zendesk Support

Groups in Zendesk Support

IDC: Multichannel Support, Why should companies care?

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