Customer service glossary

Your customer base is expanding—is your self-service scaling with it?

How Sephora created a futuristic, omnichannel customer experience

Chat
<5 min.

How live chat helps businesses and consumers

The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

The Zendesk Benchmark: how established companies win with digital transformation

Getting started with Zendesk Guide: strategies and best practices

Key benefits of integrated phone support

How to structure your customer support organization

Implement a world-class customer service solution

Rethinking customer service skills for the new era of retail

How Slack changed the way we work by putting the customer experience first

Experts weigh in on tomorrow’s best CX practices

Keep video gamers happy with these 4 customer service tools

How MoviePass radically changed the movie theater customer experience

Fairness in the customer relationship

Employee Satisfaction Survey Guide

Analytics
<5 min.

Meet Zendesk Explore – Americas

Analytics
<5 min.

Meet Zendesk Explore – Asia Pacific

Analytics
<5 min.

Meet Zendesk Explore – Europe

Enterprise Benchmark: Comparing your customer service against other enterprises

Evolving trends in self-service: creating the best experience for agents and customers

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

Your guide to omnichannel support

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