Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

Meeting multichannel customer service expectations

Gartner Predicts 2017: CRM Customer Service and Support – EMEA

Live chat
<5 min.

Zendesk Chat: Your customer engagement channel

Union+Webster: The value of conscious consumers

Forrester: Pinpoint opportunities for better customer service

Analytics
<5 min.

2017 technology trends in customer support centers

Forrester TEI Report Examines the ROI of Zendesk

Happy customers, happy bottom line

Zendesk Feature Close-Up

Getting started with Zendesk Talk: strategies and best practices

Gartner Predicts 2017: CRM Customer Service and Support

Customer Service’s Role in Creating Excellent Retail Experiences

Zendesk Feature Close-Up: Triggers

Gartner: CRM Applications Will Fail Without Customer Empathy

Gartner
<5 min.

Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

How Businesses use Machine Learning for Customer Experience

Bright Ideas: HR Customer Stories

Improve employee satisfaction in just a few clicks

Making Multichannel Support Simple and Successful

Thriving in the Expectation Economy

How to Keep Your Customers Coming Back

Guides
<5 min.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

1 2 3 4 5 6 7 8