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Article
9 min read
Considering customer service outsourcing? Ask these 4 questions first
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
Article
Customer service training: The complete guide
Prepare your team to deliver great customer experiences with this customer service training guide—and download our template.
2 min read
Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stick with a…
Article
6 min read
On the ground in Miami with our customer community
It’s a Tuesday morning in Miami. I should be stressed. I should be preparing for the…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
15 min read
Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
Article
3 min read
Startup Central: How customers can be your way into YC
Lessons from a YC partner on how customers can help you stand out.
Article
13 min read
Customer loyalty: A guide to types and strategies
Customer loyalty is when customers reward a company with repeat business over time. Our guide covers definitions, types, and strategies to help you learn how to build a loyal following.
Article
7 min read
How to build a sales CRM process
How do you upgrade your sales process to be more straightforward and efficient? The answer is…
Article
4 min read
Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
Article
17 min read
34 customer service email templates + best practices
Use these customer service email templates to provide faster and more consistent responses to customers.
Article
7 min read
4 things you can do to practice empathy at work
Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…
Article
17 min read
What is a sales CRM, and how does it help businesses grow?
A sales CRM allows sales reps to seamlessly and easily deliver value to prospects at every stage of the sales process.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
10 min read
Email support software 101: A beginner’s guide
Email support software can help reduce response times and streamline customer service. Here’s how to choose the right one for your business.
Article
12 min read
What is customer acquisition? 9 strategies to acquire customers
Customer acquisition combines the power of sales, marketing, and more to get new customers on board
Article
4 min read
Introducing The Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
Article
6 min read
How Zendesk is transforming CX in 2020
We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine
Article
6 min read
Can burnout actually be good for you?
Health and wellness consultant Jenny Dempsey believes it can. In fact, she credits burnout for leading…
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