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9 great sales leadership competencies, qualities, and skills

Want to know what it takes to succeed as a sales leader? Here are the key characteristics and skills needed for effective sales leadership.

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Customer community: Definition, benefits, and tips for building your own

A well-run customer community can be an invaluable resource to a company and its customers.

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Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

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The art of conversation—4 brands that use quality assurance for personalized interactions

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Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Empathy Lab: Building community in the workplace from the inside out

Without trying to sound too depressing, more and more experts are noting that our sense of…

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What is lead scoring + the best lead scoring models

To consistently find strong potential customers, sales reps need a lead scoring model. Here we’ll look at the seven factors that all robust lead scoring models have in common

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Let email lead the way with AI in customer service

Providing excellent customer service is harder today than it’s ever been. There’s an increasing number of…

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3 ways to make AI practical and accessible in CX

Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it

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5 ways financial services are banking on conversational customer support

Financial services are leaning into modern conversational experiences to manage their customer relationships

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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The 4 most important ways software impacts your customer experience

Customers may not be interested in your customer experience software – but your company absolutely should be

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3 strategies to improve customer service enablement

It’s no secret that providing exceptional customer experiences is both a competitive advantage and a proven…

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Diving deep into CX trends: a Q&A with Ray Wang

Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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'Kill Reply All'—a rallying cry for better digital etiquette

Modern technology has changed the way we communicate. From email to Slack to WhatsApp, every new…

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The ultimate lead qualification checklist in just 5 questions

With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects

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Optimizing agent performance is everyone's job

W. Edwards Deming said it best, “Quality is everyone’s responsibility.” While this statement rings true in…

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Customer centricity: How to create a strategy that drives loyalty

Customer centricity is the ability to understand consumers and make business decisions based on their needs. It's putting the customer at the center of everything you do.

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Beyond vanity metrics: 3 data points to fuel growth

Last year, we set out to answer a notoriously difficult customer service and experience question: “Does…