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11 min read

What’s a lead source? Here’s what it is and why it’s important

Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.

Article
19 min read

What is B2B lead generation? 15 proven strategies for growth

Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.

Article
16 min read

73 important sales statistics for 2023

From sales funnel facts to sales email figures, here are the sales statistics that will help you grow leads and close deals.

Article
6 min read

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Article
9 min read

What is a CRM manager, and why are they important?

Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.

Article
10 min read

How to build a sales team: A comprehensive guide

Create a strong sales team for your business to drive revenue and accelerate growth.

Article
14 min read

Sales support: What it is and why it’s important in 2023

Learn how to use sales support the right way so you can back up your sales team while increasing your ROI.

Article
5 min read

Scaling growth at service centers: A CX Moment with Compass

Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.

Article
9 min read

Break-even point (BEP): What it is and how to calculate it

The break-even point is a major inflection point in every business and sales organization. Learn what it is and how to figure it out.

Article
3 min read

How to unlock growth with the Zendesk Suite

Customer experience is the new driver of business growth. Read on to learn how you can set up for success.

Article
10 min read

What is customer rapport? (+8 ways to build it)

Establish customer rapport to create stronger connections with your audience and improve retention.

Article
5 min read

Improve customer experiences with AI and conversational service

To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.

Article
6 min read

What is customer enablement and why you need it: A guide

Customer enablement is critical to business success. When you educate and empower your audience, you enhance their experience and create loyal fans.

Article
16 min read

11 customer retention metrics every support team should track

Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively.

Article
6 min read

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

Article
7 min read

How customer success operations improves customer service

Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.

Article
4 min read

Spring ahead with new integrations

Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.

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