When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software
We've compiled a list of our product features and ideas to help your team continue to work effectively from home
Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.
Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships
In an ever-changing world, retaining customers and turning them into brand loyalists can help fuel your organization through the ups and downs
Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well
Customer analytics can tell you what you want to know about your customers, leading to sharper predictions about the future and actionable roadmaps for achieving your desired results
Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience
Master the art of customer engagement and you have taken a huge step in sustaining long-term relationships with your customers. Read on for best practices on customer engagement
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…