Because newsletters can be fun

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

March 1, 2016

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week from Jake Bantz makes it easy

10 new Zendesk integrations for a jumpstart on better customer service

February 29, 2016

We need leap years to keep our calendars in sync. In addition to a little extra time, leap years come with superstition, random facts, and strange traditions. In homage to Zendesk’s Danish

Hold the line—your new hold music has arrived

February 26, 2016

At long last, the winning track from our hold music contest is here. Perhaps you thought we were holding out on you. When we asked you to hold your horses back in December, you might have

So you want to build an app?

February 25, 2016

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a discussion where we’ll focus on the Zendesk Apps Framework (ZAF) and the technical aspects of

Industry experts predict the future of retail customer service

February 24, 2016

The future of customer retail service is wide open. We asked customer service industry experts to share their predictions

How Brayola’s customer service team became every girl’s best friend

February 23, 2016

Many items are fun to shop for—wide-brim, floppy hats, lacy skirts, motorcycle jackets, chunky scarves, cowboy boots. The list goes on, virtually to infinity, except for one item

Community Tip: Include end-user browser information via Help Center

February 22, 2016

In this Zendesk Community Tip, we cover an easy method for sending over browser information when creating a ticket in the Help Center

Bookworms make the best customer service agents

February 19, 2016

Finding and hiring great customer service agents is hard. Over three years ago, in a post that’s still one of our most popular, Zendesk published a list of 10 interview questions to help contact center leaders identify the most effective agents. It’s time to update that list with one more question: “What did you learn […]

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing

February 17, 2016

Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even one minute, and if they don’t get

Tip of the week: Setting up Zendesk for Trello Integration

February 16, 2016

In this Zendesk Tip of the Week learn how the Zendesk Power-Up allows users to attach Zendesk tickets and views to Trello cards

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace