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Article
5 min read
The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article
3 min read
The new face of user groups—and 3 reasons to consider joining
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
Article
6 min read
A 3-pronged approach to creating (and scaling) legendary customer service experiences
To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.
Article
10 min read
Internal customer service: Definition, tips, and examples
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Article
7 min read
The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
Article
3 min read
5 ways to create better employee experiences in healthcare
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Article
4 min read
3 ways healthcare companies are improving customer experience
Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.
Article
4 min read
New integrations are in bloom
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
15 min read
Sales coaching: How to coach reps to succeed in 2023
Harness the power of sales coaching to create a team of high-impact superstars.
Article
6 min read
Beyond the bubble: How 3 brands are using live chat differently
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.
Article
13 min read
Solution selling definition and techniques: The complete guide
Making a purchase is a no-brainer, if it solves a problem. Solution selling is about connecting clients to the best solution for their particular issue.
Article
11 min read
What’s a lead source? Here’s what it is and why it’s important
Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.
Article
19 min read
What is B2B lead generation? 15 proven strategies for growth
Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.
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