Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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3 min read
Complex business hours? That's easy! Introducing Multiple Schedules
Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…
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2 min read
Revitalize your customer service with rotating roles
In the world of customer service, keeping things fresh and exciting for your agents is no…
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Zendesk Deep Dive: Increase Productivity with Macros
Small gains often add up. And when it comes to gains in time, every minute helps.…
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1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
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The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
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3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
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2 min read
Use your phone for more than pictures of lunch: tips for screening job candidates
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…
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12 min read
Customer service management: Key benefits and strategies
Get customer service management right to improve employee retention and customer loyalty.
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2 min read
Maintain accountability with one simple move
One of the realities of working for a company that genuinely cares about customer service is…
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3 min read
Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
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19 min read
Customer service cover letter examples and tips
Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
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12 min read
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
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2 min read
How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
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34 min read
33 customer service interview questions and answers to identify outstanding talent
Our list of the best customer service interview questions and answers can help you build your dream team.
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