Article • 4 min read
Elevate your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
Editor’s picks
AI agents
The humanizing power of AI in CX
Human customer service
The top CX solution for the AI era
The AI-powered future of CX and EX is here
AI in customer service
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Best practices
Article
59 AI customer service statistics for 2024
Discover how AI is revolutionizing customer support with 59 AI customer service statistics.
Article
2 min read
Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.
Article
Human resource management (HRM): The complete guide
From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.
Article
5 min read
Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions
Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.
Industries
Article
5 min read
Retail’s next frontier: Elevating customer experience with Zendesk AI
Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Podcast
1 min read
Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity
Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.
Tools and media
Article
4 min read
Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu
Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.
Podcast
1 min read
Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller
For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.
Article
2 min read
Customer service scorecard: How to build one + free template
A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include.
Article
1 min read
Employee development plan: 6-step guide [free templates]
Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.
Executive insights
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
Article
4 min read
Smart AI strategies for HR and IT service teams
AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.
Article
3 min read
4 ways CX leaders are preparing for the future
As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.
Article
5 min read
Zendesk Agents of Change program: Empowering communities with CX agent training
Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.
Guides, research, and more
White Paper
The ultimate guide to improve your service efficiency with Zendesk AI
Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.
White Paper
Optimize your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
White Paper
Assist your agents to solve issues faster with Zendesk AI
From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.
Popular guides
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Latest stories
Article
59 AI customer service statistics for 2024
Discover how AI is revolutionizing customer support with 59 AI customer service statistics.
Article
2 min read
Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.
Article
Human resource management (HRM): The complete guide
From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.
Article
5 min read
Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions
Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.
Article
1 min read
How to create a customer service QA program + checklist
Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.
Article
4 min read
Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu
Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.
White Paper
The ultimate guide to improve your service efficiency with Zendesk AI
Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.
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The best source of information for customer service, sales tips, guides, and industry best practices. Join us.