A customer service journey starts with customer support, resolving your customers’ issues and answering their questions. This live, 30-minute webinar will help you get started, and show you how to:
- Open communication with your customers via email, phone, chat, and social media
- Automate some of your support workflows in Zendesk to drive more efficiency, including a best-practice example you can start using immediately
- Handle tickets with great productivity through a few neat tools built into Zendesk
This webinar is a must-see for anyone who’s getting started with Zendesk!
Related stories
Article | 1 min read
Behind the scenes: How top hospitality brands deliver 5-star guest service
Discover how Zendesk can enable you to provide world-class customer service consistently, even in the midst of labor shortages and rising costs.
Article | 3 min read
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Article | 15 min read
16 employee engagement survey questions and best practices
Learn how to conduct an employee engagement survey and what questions you should ask.
Article | 2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…