A customer service journey starts with customer support, resolving your customers’ issues and answering their questions. This live, 30-minute webinar will help you get started, and show you how to:
- Open communication with your customers via email, phone, chat, and social media
- Automate some of your support workflows in Zendesk to drive more efficiency, including a best-practice example you can start using immediately
- Handle tickets with great productivity through a few neat tools built into Zendesk
This webinar is a must-see for anyone who’s getting started with Zendesk!
Related stories
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
What is a customer journey map? How to create one + templates
A customer journey map helps companies understand the entire customer experience—from discovery to advocacy and every touchpoint in between.
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.