Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories
Article
9 min read
9 best forum software for building an online community in 2024
Choose the right forum software for your business to create a successful online community and boost customer engagement.
Article
4 min read
The latest integrations have arrived
We're wrapping up summer and preparing for fall with some brand new integrations
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6 min read
Optimize your support solution: a checklist
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
Article
4 min read
The cure for support stagnation? A new integration
We’re closing out July with some great new integrations
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4 min read
Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
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2 min read
Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
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3 min read
Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Article
2 min read
Zendesk Duet: break down the silos between sales and support
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
Article
4 min read
Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Article
8 min read
What's the difference between a help desk and a service desk?
Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.
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4 min read
How Envoy builds apps 3x faster with a flexible CRM platform
Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform
Article
3 min read
The integration party never stops
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
Article
4 min read
Integration anticipation
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Article
4 min read
Innovate, explore and onboard with a sandbox
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
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