Admin Tips

Community tip: Best practices for using views บทความ

Community tip: Best practices for using views

Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…

Community tip: How to review tickets and set QA standards as you scale บทความ

Community tip: How to review tickets and set QA standards as you scale

It's easy to recognize that each company and their approach to support, tickets, and their customers…

Tip of the week: Autofill the Web Widget contact form บทความ

Tip of the week: Autofill the Web Widget contact form

The new Embeddable Web Widget makes it easy to bring an effortless support experience to your…

Fine Tuning: Agent productivity บทความ

Fine Tuning: Agent productivity

Is your ticket volume growing, causing your support agents to stress about staying ahead of the…

Community tip: refactoring reporting with conditional fields บทความ

Community tip: refactoring reporting with conditional fields

Our implementation of reporting on why people are writing in to support was pretty simple at…

Tip of the week: build on customers lists to deliver better customer service บทความ

Tip of the week: build on customers lists to deliver better customer service

For new customers, user management is a big topic in our training sessions. They often ask,…

Can enterprise companies really provide great customer service? บทความ

Can enterprise companies really provide great customer service?

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get…

Community tip: find your repeat customers บทความ

Community tip: find your repeat customers

I am sure we all have experienced the anxious customer. The one that emails you a…

CSM Spotlight: how Zendesk uses Zendesk for support บทความ

CSM Spotlight: how Zendesk uses Zendesk for support

Here at Zendesk, we naturally have more experience using the Zendesk application to run our customer…

Community tip: keeping an eye on your data บทความ

Community tip: keeping an eye on your data

In the latest tip of the week. we'll learn how to build custom Zendesk reports and…

Tip of the week: providing multiple feeback options บทความ

Tip of the week: providing multiple feeback options

Imagine a situation when you need to provide your customers with more than one option for…

CSM Spotlight: what to consider when going live with Zendesk บทความ

CSM Spotlight: what to consider when going live with Zendesk

New to Zendesk? Today is your day! Join us for a community discussion of tips and…

Community tip: round robin ticket assignment บทความ

Community tip: round robin ticket assignment

Looking for an equitable and automatic way to assign tickets to your agents? We'll show you…

Community tip: connecting Zendesk and Google spreadsheets บทความ

Community tip: connecting Zendesk and Google spreadsheets

At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…

Community tip: How to use views to solve tickets for good บทความ

Community tip: How to use views to solve tickets for good

Are your customer inquiries getting solved for good? Not sure? We’’ve devised a way that helps…

Tip of the week: medians (for Advanced Analytics) บทความ

Tip of the week: medians (for Advanced Analytics)

As some of you may have seen, our partner GoodData just had a major release, which…

Community tip: keeping procedures up to date บทความ

Community tip: keeping procedures up to date

A common feature I’m sure every Zendesk user takes advantage of is their wonderful Macros

Tip of the week: organizing the content in your knowledge base บทความ

Tip of the week: organizing the content in your knowledge base

We've got four steps to a streamlined knowledge base and lots of customer examples to set…

Community tip: track repeat ticket submitters บทความ

Community tip: track repeat ticket submitters

Keeping track of customers who submit multiple tickets is great way to gauge things like customer…

Customizing Zendesk Support: Best practices for UX บทความ

Customizing Zendesk Support: Best practices for UX

In Part 2 of our Customizing Your Zendesk series, we look at how some of our…