Client loyalty

Big expectations, small businesses: What customers want บทความ

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Big expectations, small businesses: What customers want in Australia บทความ

Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

How Chip and Joanna Gaines turned a hit TV show into Magnolia พ็อดคาสต์

How Chip and Joanna Gaines turned a hit TV show into Magnolia

Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…

How SeatGeek scores you tickets to the game พ็อดคาสต์

How SeatGeek scores you tickets to the game

Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…

How Hinge muted the gamification of dating พ็อดคาสต์

How Hinge muted the gamification of dating

Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…

How Shake Shack cooked up its cheeseburger experience พ็อดคาสต์

How Shake Shack cooked up its cheeseburger experience

Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…

The top 3 challenges facing direct to consumer retailers (D2C) Whitepaper

The top 3 challenges facing direct to consumer retailers (D2C)

Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…

How Disney reimagined the cruise experience พ็อดคาสต์

How Disney reimagined the cruise experience

Repeat Customer podcast, Season 2, Episode 3 When Disney decided to enter the cruise industry in…

How One Medical turned doctors into designers พ็อดคาสต์

How One Medical turned doctors into designers

Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…

Ellevest’s gender-aware investing experience พ็อดคาสต์

Ellevest’s gender-aware investing experience

Repeat Customer podcast, Season 2, Episode 1 After conquering the male-dominated boardrooms of Wall Street, Sallie…

The Repeat Customer podcast is back! พ็อดคาสต์

The Repeat Customer podcast is back!

Repeat Customer is back for another season of going behind the scenes of brands with truly…

7 examples of bad customer service (and how to be great instead) บทความ

7 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

Quantifying the business impact of customer service in Australia Whitepaper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

How Bark disrupted pet retail with a great customer experience…for dogs บทความ

How Bark disrupted pet retail with a great customer experience…for dogs

Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

How Brooklinen woke up the bedding industry by going direct-to-consumer บทความ

How Brooklinen woke up the bedding industry by going direct-to-consumer

Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

How Eaze is changing the customer experience for a newly legal product: cannabis บทความ

How Eaze is changing the customer experience for a newly legal product: cannabis

Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

How Sephora created a futuristic, omnichannel customer experience บทความ

How Sephora created a futuristic, omnichannel customer experience

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How MoviePass radically changed the movie theater customer experience บทความ

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience บทความ

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

Introducing Repeat Customer: A podcast about delivering excellent CX บทความ

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…