Customer retention

บทความ

Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

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How to build and scale your customer onboarding process บทความ

How to build and scale your customer onboarding process

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

How to grow your customer base บทความ

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Make your company more customer service-oriented: 5 key steps and 4 examples บทความ

Make your company more customer service-oriented: 5 key steps and 4 examples

If you want customers to be loyal to you, you have to start putting them first.

How to calculate your customer retention rate บทความ

How to calculate your customer retention rate

Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate

6 examples of customer retention strategies that work บทความ

6 examples of customer retention strategies that work

Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty

Turn the churn around: how to reduce customer churn บทความ

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

What is customer experience (CX) and why does it matter? บทความ

What is customer experience (CX) and why does it matter?

Customers have come to expect more out of companies, but who can blame them? We’ve all…

การรักษาลูกค้า: วิธีทำให้ลูกค้ามีความสุขและลดความวุ่นวาย บทความ

การรักษาลูกค้า: วิธีทำให้ลูกค้ามีความสุขและลดความวุ่นวาย

Find out how to craft a customer experience that can keep existing customers happy and reduce churn