แนวโน้มและข้อมูลเชิงลึก

เรื่องราวล่าสุด

5 biggest gaps in customer service for small businesses บทความ

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

Big expectations, small businesses: What customers want บทความ

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Big expectations, small businesses: What customers want in Australia บทความ

Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

Other vendors to consider for modern analytics and BI บทความ

Other vendors to consider for modern analytics and BI

While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…

Four best practices for implementing extreme customer self service บทความ

Four best practices for implementing extreme customer self service

Today’s empowered customers have a strong do-it-yourself mindset and changing expectations in terms of preferred engagement…

Quantifying the business impact of customer service in Australia Whitepaper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

How MoviePass radically changed the movie theater customer experience บทความ

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Forrester: Engagement Costs Continue To Rise Even With Digital บทความ

Forrester: Engagement Costs Continue To Rise Even With Digital

Facebook, Snapchat, Instagram, Messenger, LinkedIn, WhatsApp, WeChat—we have a seemingly ceaseless number of ways to communicate.…