Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers
The effectiveness of call center script templates depends on how you use them. Find call center script best practices and learn how to boost support
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine…
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
A customer’s time is precious, and so is yours. Average handle time (AHT) can help companies gauge the strength of their call center and phone support. It's a helpful KPI for both individual agents and the overall company
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.
At long last, the winning track from our hold music contest is here. Perhaps you thought…