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What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations

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Text support: get it right the first time บทความ

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

8 call center management best practices บทความ

8 call center management best practices

Learn how to manage a call center efficiently using workforce optimization techniques, scheduling, and call center technology

6 call center script best practices บทความ

6 call center script best practices

The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.

Onboarding a business process outsourcer? Follow the four “Ts” บทความ

Onboarding a business process outsourcer? Follow the four “Ts”

If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers

All about average handle time บทความ

All about average handle time

A customer’s time is precious, and so is yours. Average handle time (AHT) can help companies gauge the strength of their call center and phone support. It's a helpful KPI for both individual agents and the overall company

How Strava cracked mobile support and engagement บทความ

How Strava cracked mobile support and engagement

Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.

Hold the line—your new hold music has arrived บทความ

Hold the line—your new hold music has arrived

There are plenty of places to get high-quality on hold music for cheap—or even free.

Building real relationships through technology บทความ

Building real relationships through technology

Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back