Types of help desks

Optimize your self-service with the right metrics

What is a Help Desk?

How Flywheel upcycled boutique fitness and at-home classes

Dealing with customer requests

Make your work flow : 5 steps to scale your support operations

Big expectations, small businesses: What customers want

How Chip and Joanna Gaines turned a hit TV show into Magnolia

How SeatGeek scores you tickets to the game

Customer service standards: why they’re important

How Hinge muted the gamification of dating

How Shake Shack cooked up its cheeseburger experience

Internal customer service: How to improve the employee experience

CCW special report: knowledge management

Customer expectations: how to meet rising demands

The top 3 challenges facing direct to consumer retailers (D2C)

How Disney reimagined the cruise experience

How One Medical turned doctors into designers

Gartner’s top 10 strategic technology trends for 2019

Getting started with Zendesk Explore—your guide to customer analytics

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Go beyond support: Top 5 use cases for an open CRM platform

How Zendesk helps HR teams with the employee experience

How Zendesk helps IT teams with the employee experience

Ellevest’s gender-aware investing experience

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