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Gartner’s 5 key emerging technologies and their impact on customer experience
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<5 min.
The State of Digital Transformation In Financial Services, 2020
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<5 min.
5 biggest gaps in customer service for midsize companies
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<5 min.
Optimize your self-service with the right metrics
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<5 min.
CCW special report: knowledge management
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<5 min.
Gartner’s top 10 strategic technology trends for 2019
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<5 min.
Getting started with Zendesk Explore—your guide to customer analytics
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<5 min.
Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
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The Zendesk Benchmark: customer experience trends how-to guide
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The Zendesk Benchmark: 2019 customer experience trends
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<5 min.
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<5 min.
The 3 types of customer service metrics that matter
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<5 min.
The how-to guide to omnichannel support
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<5 min.
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
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<5 min.
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<5 min.
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<5 min.
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<5 min.
From support analytics to customer analytics: data is your competitive advantage
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Reaping the ROI of Multichannel Support and Increased Agent Efficiency
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Zendesk research: analytics
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<5 min.
Zendesk research: customer satisfaction
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<5 min.
Zendesk research: customer self-service
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<5 min.
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Gartner Predicts 2017: CRM Customer Service and Support – EMEA
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Forrester TEI Report Examines the ROI of Zendesk
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<5 min.
Gartner Predicts 2017: CRM Customer Service and Support
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<5 min.
Gartner: CRM Applications Will Fail Without Customer Empathy
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<5 min.
Forrester’s Vendor Landscape: ITSM SaaS Solutions
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<5 min.
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<5 min.
Gartner Predicts 2016: CRM Customer Service and Support
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<5 min.
Forrester Brief: Focus On Three New Service Experiences
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<5 min.
Gartner: Why You Need To Rethink Your Customer Self-Service Strategy
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<5 min.
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<5 min.
Getting Started with Net Promoter Score®
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<5 min.
Forrester Names Zendesk a ‘Strong Performer’
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<5 min.
True stories of customer service ROI
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10+ min.