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<5 min.
5 biggest gaps in customer service for midsize companies
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<5 min.
Optimize your self-service with the right metrics
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CCW special report: knowledge management
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<5 min.
Getting started with Zendesk Explore—your guide to customer analytics
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<5 min.
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The Zendesk Benchmark: 2019 customer experience trends
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<5 min.
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<5 min.
The 3 types of customer service metrics that matter
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<5 min.
The how-to guide to omnichannel support
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<5 min.
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
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<5 min.
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<5 min.
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<5 min.
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<5 min.
Forrester: Transform Customer Processes And Systems To Improve Experiences
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<5 min.
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<5 min.
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<5 min.
From support analytics to customer analytics: data is your competitive advantage
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<5 min.
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Forrester: Win Funding For Your Customer Service Project
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<5 min.
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<5 min.
Zendesk research: analytics
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<5 min.
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<5 min.
Zendesk research: customer satisfaction
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<5 min.
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<5 min.
Gartner: Knowledge Management Will Transform CRM Customer Service
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<5 min.
Gartner’s FrontRunners Quadrant for Help Desk Software
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<5 min.
Gartner Predicts 2017: CRM Customer Service and Support – EMEA
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<5 min.
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<5 min.
Forrester TEI Report Examines the ROI of Zendesk
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<5 min.
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<5 min.
Gartner Predicts 2017: CRM Customer Service and Support
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<5 min.
Gartner: CRM Applications Will Fail Without Customer Empathy
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<5 min.
Forrester’s Vendor Landscape: ITSM SaaS Solutions
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<5 min.
Forrester Research: Use Digital Technologies to Improve Employee Engagement
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<5 min.
Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel
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<5 min.
Gartner Predicts 2016: CRM Customer Service and Support
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<5 min.
Forrester Brief: Focus On Three New Service Experiences
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Actionable data
<5 min.
Gartner: Why You Need To Rethink Your Customer Self-Service Strategy
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<5 min.
Forrester report: The Six Key Elements of Proactive Chat
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Actionable data
<5 min.
Getting Started with Net Promoter Score®
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<5 min.
Forrester Names Zendesk a ‘Strong Performer’
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Actionable data
<5 min.
True stories of customer service ROI
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Actionable data
10+ min.