Because newsletters can be fun

4 industry leaders on how they use the Knowledge Capture app

November 17, 2017

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.

SEO and customer service: The benefits of aligning efforts

November 16, 2017

Did you get here after googling a search term? Your customers find you this way, too. Here's how to be a customer service hero by leveraging SEO, or search engine optimization, to improve your ticket deflection rate and more.

Businesses are made up of people

November 16, 2017

Zendesk lesson #3: Businesses are made of people, and those people have relationships and ties to the communities they live in. I’ve been a part of Zendesk for five and a half years. It’s my longest tenure with any of the companies on my résumé, and by far the one I feel most proud of. […]

Selling enterprise business software can be exciting. Really.

November 16, 2017

Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring. In March of this year, 28 Zendesk customers flew to snowy Ottawa, Canada, for our quarterly Service Leadership Forum (SLF), where, for a day and a half, Shopify hosted us at their beautiful office space. We made the journey to tackle innovative ideas […]

Why it’s worth having your own branded community

November 13, 2017

There are many surprising benefits to hosting a branded community in addition to supplementing a help portal, including better SEO, knowledge sharing, customer engagement, and more

Agilyx partners with Zendesk to scale for size and international growth

November 9, 2017

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service

What if language wasn’t a barrier for customer support?

November 8, 2017

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents

Raising the bar as a customer support leader

November 7, 2017

There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them

What we’re learning from Answer Bot

November 6, 2017

At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot

Updates to Zendesk’s Terms and Policies

November 1, 2017

What begins with a “Z” and just updated its Master Subscription Agreement and Privacy Policy?

Time to tackle your ticket backlog

November 1, 2017

A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it

An integration investigation

October 31, 2017

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk.

Support beyond tickets

October 31, 2017

Saving time, improving efficiency, boosting productivity: isn’t this what every business owner wants? Yes it is.

Admins are artists. Give them a better paintbrush

October 26, 2017

For admins who manage call centers, the right tool is more like a right hand. Introducing Dashboard API.

What it’s like on the front lines of support

October 25, 2017

Support looks different from company to company. We asked a few agents on the front lines of our Tier 1 support for insights into guiding and empowering customers.

Ibotta scales training hurdles with Zendesk and Lessonly

October 24, 2017

Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and knowledge management

Reducing the stress of constant contact

October 23, 2017

Phone apprehension is on the rise. We tell you how to banish that sense of dread—and your sweaty palms.

Map a customer-centric omnichannel support strategy

October 20, 2017

The best omnichannel strategy is designed around the customer so that they can move as fluidly between channels as your agents can

8 Customer service baselines

October 19, 2017

Setting customer service baselines and then hitting them is essential for delivering on your goal of providing great customer service

The paradox of channel choice

October 17, 2017

It’s good to offer all support channels, but not all the time, and not everywhere

Agent feedback: putting the pieces together

October 11, 2017

When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance

Shopify brings the customer journey full circle

October 10, 2017

While it’s necessary for your teams collaborate, it’s not necessary to send your customers to multiple departments throughout the company

Design a strategy for seamless omnichannel support

October 10, 2017

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of your business

Reduce customer effort with great service

October 10, 2017

Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it

We know. It's a lot to take in.

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