Because newsletters can be fun

Be a good neighbor, become a good business with CSR

December 11, 2017

When we started our corporate social responsibility (CSR) journey seven years ago, we were a small and scrappy startup. Now, as a global company with more than 2,000 employees in 13-plus offices, we knew we had to scale these small contributions into a global strategy. For budding or scaling CSR programs, keep these items on your perennial to-do list.

The best customer support metrics to highlight your team’s performance

December 6, 2017

By measuring key customer support metrics alongside and against each other, support leaders get a full view into the customer experience

Execs need to be the kind of leaders people want to follow

December 5, 2017

Earlier on in my career, I was looking to join a company whose vision and executive leadership I believed in. I thought I’d found that.

Enterprise software doesn’t have to be boring

November 30, 2017

Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision. One thing that’s remained consistent through the years is that we still have fun, even through periods of transition and growth, or as we rebranded our company and products.

Did somebody say… new integrations?

November 29, 2017

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

Guide the customer to the right channel

November 27, 2017

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Zendesk and EU Data Protection

November 27, 2017

The GDPR countdown continues as we march towards May 25, 2018 when the GDPR becomes effective. With the enforcement date of the GDPR quickly approaching, we thought it would be a good time to update everyone on what we’ve been doing to prepare.

What you didn’t know about self-service: 5 departments that benefit, too

November 27, 2017

Self-service positively impacts every department within an organization, not just your team of agents or the customers they’re working hard to serve. When content and metrics from your help center cascade beyond your support team, that info is a powerful tool as your business scales up. Here's how.

Choose wisely: What to ask a potential vendor

November 21, 2017

The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful. We've created a short, interactive experience to help prioritize which questions are most important to ask

Why staffing can make or break your omnichannel strategy

November 20, 2017

A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels

4 industry leaders on how they use the Knowledge Capture app

November 17, 2017

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.

SEO and customer service: The benefits of aligning efforts

November 16, 2017

Did you get here after googling a search term? Your customers find you this way, too. Here's how to be a customer service hero by leveraging SEO, or search engine optimization, to improve your ticket deflection rate and more.

Businesses are made up of people

November 16, 2017

Zendesk lesson #3: Businesses are made of people, and those people have relationships and ties to the communities they live in. I’ve been a part of Zendesk for five and a half years

Selling enterprise business software can be exciting. Really.

November 16, 2017

Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring. In March of this year, 28 Zendesk customers flew to snowy Ottawa, Canada, for our quarterly Service Leadership

Why it’s worth having your own branded community

November 13, 2017

There are many surprising benefits to hosting a branded community in addition to supplementing a help portal, including better SEO, knowledge sharing, customer engagement, and more

Agilyx partners with Zendesk to scale for size and international growth

November 9, 2017

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service

What if language wasn’t a barrier for customer support?

November 8, 2017

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents

Raising the bar as a customer support leader

November 7, 2017

There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them

What we’re learning from Answer Bot

November 6, 2017

At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot

Updates to Zendesk’s Terms and Policies

November 1, 2017

What begins with a “Z” and just updated its Master Subscription Agreement and Privacy Policy?

Time to tackle your ticket backlog

November 1, 2017

A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it

An integration investigation

October 31, 2017

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk.

Support beyond tickets

October 31, 2017

Saving time, improving efficiency, boosting productivity: isn’t this what every business owner wants? Yes it is.

Admins are artists. Give them a better paintbrush

October 26, 2017

For admins who manage call centers, the right tool is more like a right hand. Introducing Dashboard API.

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