Because newsletters can be fun

Relate Live: Transform your team, tech, and CX

September 25, 2017

Whatever it is you hope to rework—or dare we say transform?—there’s something for you at Relate Live

Listening and leading by example

September 22, 2017

We’ve turned the spotlight on Haley Varenkamp, a team lead on Zendesk’s Advocacy team, who underscores the importance of listening to your team

Making the most of an NPS survey

September 21, 2017

What can an NPS survey tells you about your customer experience?

5 benefits of turning know-how into knowledge

September 20, 2017

To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out

Relate Live: tech solutions for customer support challenges

September 19, 2017

You don’t just come to an event like Relate Live for the networking and food; you’ve got real challenges that need solving

How to support your robot co-worker

September 19, 2017

We’ll learn to work well alongside our robot co-workers, but to get there, both sides are going to have to learn

Better things are in store—join us for Relate Live

September 12, 2017

It’s good to follow hunches, indulge in passion projects, and step outside our comfort zones

Why chatbots won’t necessarily replace humans

September 11, 2017

Chatbots will play a much larger role in customer interactions in the next five years, but not at our expense.

Shaving down ticket volume with Answer Bot

September 7, 2017

Dollar Shave Club earns a 25% resolution rate with Answer Bot, freeing up agent time for extended chat support hours and other projects

The ROI of empowered agents

September 6, 2017

Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape

Build a contact center with Talk Enterprise

September 6, 2017

With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.

Operation integration

August 31, 2017

Check out our great new apps and integrations, all designed to help you make the most of Zendesk

Sales and support: aligning to improve customer retention

August 31, 2017

Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition

Introducing Textback, born in our hackathon

August 29, 2017

Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.

Save the day with a churn survey

August 28, 2017

A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn

Pain points of live chat and how to solve them

August 25, 2017

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

Sales and support: acquiring customers

August 23, 2017

Acquiring customers requires not only an amazing sales team, but the ability to provide prospects with quality experiences

Mortgage Coach’s fast, easy support with Zendesk Chat

August 23, 2017

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates

Prepare for the future with these 4 CX strategies

August 21, 2017

The technologies needed to create personalized experiences at scale will advance rapidly in the next five years

6 Benchmarking best practices

August 18, 2017

Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices

Conduct an agent satisfaction survey

August 17, 2017

Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business

Introducing Answer Bot

August 15, 2017

A a new way for customers to find the answers they seek even faster – introducing Answer Bot.

Customize your CSAT surveys

August 14, 2017

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

The voice of the customer is key to your success

August 11, 2017

The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?

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