Measure customer loyalty right from Zendesk with Net Promoter Score® surveys
Companies looking to gather customer insights often invest huge amounts of financial and human resources in formal customer feedback programs. But does simply listening to your customers really require all of that?
Meet the star of Zendesk’s new video
If you’ve seen the videos from our newest campaign, you’ve probably noticed the recurring appearance of a strange yet somewhat endearing character. CommunicaTRON (C-TRON for short) is the latest addition to our
Stop emailing about email: It’s time to bring order to your team inbox
Email aliases make it easy to manage inquiries from outside the organization or other departments. But today’s email apps don’t make it easy for teams to collaborate behind-the-scenes before responding
Can enterprise companies really provide great customer service?
Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get from big, enterprise companies. But why not? Is it because they don’t
What should great customer engagement look like?
It seems like every headline today promises mind-blowing information (thanks, BuzzFeed!). With today’s Illuminate event, we’re aiming for
Your competitors are doing it better
Every team has their own key performance indicators and goals they’re aiming for. But how do you know if “good” is really good enough
What beat poets and Zendesk have in common
We captured several Zendeskians performing their favorite selected passages from Practical Zendesk Administration
The Customer Service Cup: Argentina vs Germany
Only two countries: Germany and Argentina! Who will walk away with the Customer Service Cup 2014?
Zendesk through the lens of Laughing Squid’s Scott Beale
Our long-time friend and customer at Laughing Squid, Scott Beale, has visited our offices, crashed our parties (<-- joke, he was actually invited), and documented
Understanding the art of customer satisfaction
Last week in London, leaders and innovators from the world of customer service gathered to discuss a single issue: the art of customer satisfaction. From the discussions of the day, one idea rose to the top
Zendesk debuts on the New York Stock Exchange
Zendesk listed today on the New York Stock Exchange under the symbol ZEN. Our founders rang the opening bell alongside Zendesk employees
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is easy-to-use, live chat software that we are thrilled to add to our family of products. The entire Zopim team
Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1 report
Sophomore year at Zen U. – Still majoring in customer happiness
Zen U. is open to all Zendesk customers, as well as anyone interested in learning more about customer service, whether youre just starting out or youre a seasoned expert
Zendesk customers give nearly $400,000 to charities around the globe
Thanks to our Starter plan customers, we were able to raise nearly $400,000 for charities around the world
Behind the scenes of the new Zendesk demo
Matthew Latkiewicz, Creative Manager of the Zendesk video team, sat down and answered a few questions about how his team put together our new product demo
Zombies discover new way to expand knowledge base: Braaaaaains!
If movies like Zombieland, World War Z, and Die You Zombie Bastards! have taught us anything, its that the zombie apocalypse is probably going to happen any day now. Any tech company worth its salt
Zen U: Free beer, no sales
Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange customer service best practices.
860 Hours. 102 Pounds. And a Parade.
Now philanthropy, volunteering, and participating in our community are integral parts of who we are.
We love your ideas – keep em coming!
5 years ago, I was an overzealous Zendesk customer; constantly suggesting product ideas. I was so loud they hired me to implement my own feature requests! Today, I am a product manager at Zendesk
When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent
Making the right moves for security
Security is like chess: both require adaptation and the methodical use of multiple pieces. A good security program requires a similar, multi-layered strategy, requiring a continuous and methodical approach to risk assessment, mitigation, and re-evaluation.
Global customers, regional donations
The introduction of Zendesks Starter plan last year was the start of something really great. When customers sign up, they get a