A support app optimized for couches and mountains
At Zendesk, weve loved our mobile devices for a long time. Back in 2010, we released our first ever native app for the iPhone
Zendesk University: Get your degree in customer happiness
Zen U. is no ordinary school experience. No textbooks, bells, or rulers in these classrooms. Zendesk U. is about fun. Its about meeting fellow students who are passionate about customer service and learning how Zendesk can help you make your customers happy.
Awesome networking, free dinner, and Zendesk best practices
At Zendesk, we always strive to go above and beyond to support our customers. This is a big part of why I was so excited to launch our user group program last year
Happy New Year!
One of our biggest accomplishments in 2012 was launching the new Zendesk, which included a sleek new interface, innovative features, and a visionary application framework called Zendesk Apps
Giving Our Support to charity: water
Were supporting another wonderful initiative called charity: water, a non-profit organization that brings clean and safe drinking water to people in developing nations
The Season To Give
We celebrated this meaningful time of year by giving gifts to the children at UCSF Benioff Childrens Hospital. This special day also marked the fulfillment of a $1 million dollar pledge we made to the hospital last year
Infographic: giving back
Whether it’s donating funds to causes such as economic development or education, promoting a socially conscious workplace, or supporting the local community, people want the companies that they do business with to give back in one form or another
The new Zendesk: beauty
Customer service isnt easy. This truth was a major motivator behind creating the new Zendesk. While we cant make it easy, we did make it easier
We need to do better. Here’s what happened.
We havent lived up to our reliability expectations in recent weeks. We know that we havent provided the quality of service that you, our customers, have come to expect and our European customers in particular have been disproportionately impacted
Our greatest milestone yet
Today truly sets a new standard for company milestones. We celebrate our fifth anniversary, $60 million in new financing, and the new Zendesk, the next generation of customer service software
Upgrade: The road to 1.9
Zendesk is now 2-3 times faster thanks to our recent upgrade to Ruby 1.9.3!
Its going to be a Dry July down under
The Zendesk team in Australia is making the ultimate sacrifice this July giving up the grog for a whole month to support adults living with cancer
Zendesk and ImproveSF
Ever since we moved the Zendesk headquarters to 6th and Market, helping to revitalize San Franciscos mid-Market region has been a part of our company mission. In keeping with that commitment, were happy to announce
Zendesk Launches in Japan
Today is an awesome day. It’s the day we’ve officially launched in the Japanese marketplace. Starting today, Zendesk agent and administrator interfaces have been fully localized in Japanese, allowing Japanese agents to provide support in the language they are most comfortable. With more than 15,000 customers worldwide, the needs of our international customers have become […]
5,000 Fabulous Customers in Europe and a New Office in London!
Today, we have reached an incredible milestone: 5,000 customers in Europe. This is huge, especially when you take into consideration we only opened our European headquarters less than a year ago. Our 5,000th customer is a social gaming company, We R Interactive. The company is using Zendesk to support the global user base for its […]
We Love the YMCA
Recently, we’ve had the opportunity to really get to know our neighborhood YMCA. For us, that particular branch is the Shih-Yu Lan Central YMCA. It’s located in the Tenderloin, just like we are, and is about four blocks from our offices. April 28th was the organization’s Healthy Kids Day, an event that is hosted at […]
Drop those Twilight books and pick up Zendesk for Kindle Fire
Amazon’s Kindle Fire is taking the tablet world by storm, going from zero to 14% market share in just three short months after its release. At just $200, there’s no sign of it slowing down. For agents looking to take Zendesk on the go with their books and Internet surfing, our recently updated Zendesk for […]
Announcing the 2012 Customer Service Hero Tour!
At Zendesk, we love helping companies provide better customer service more than the Internet loves cat pictures. We built Zendesk from the ground up to bring enterprise-quality customer support solutions to companies of all sizes. Now we’re bringing cutting-edge insights to the masses through our 2012 Customer Service Hero Tour with the help of our […]
Our European Tour Is Back
2015 update: You may have noticed this post is pretty old. This link will take you to a more recent list of upcoming Zendesk events in Europe and around the world. After a successful first European tour, Zendesk is going back on the road to help more companies become support superstars. This time, we’re adding […]
APAC Training Tour 2012
Are you wondering how to optimize your Zendesk? Well if you live in the APAC region, you’re in luck: were embarking on an eight-city tour offering free one-day training sessions to Zendesk customers in Japan, Singapore, Australia and New Zealand! We go to great lengths to help you get up to speed through in-depth documentation, […]
15,000 Customers Just Cant Be Wrong #Zenthanks
Today, Zendesk is happy to announce that it now has 15,000 customers. This is fantastic news after having such an amazing year. First, and foremost, lets talk about our customers. #15,000 = Roku We are very happy to welcome Roku, the leading streaming platform for entertainment channels, as our 15,000th customer. Today, 15,000 customers use […]
Get Zendesk Starter and Contribute to the UCSF Benioff Children’s Hospital
Earlier this year Zendesk made a pledge to raise $1 million for the UCSF Benioff Children’s Hospital. We were inspired by the charitable efforts of the Salesforce Foundation and decided to come up with additional programs and events that could contribute to the goal of building a world class hospital. To help raise the $1 […]
Introducing Our New and Improved Android App!
Accessing your help desk on mobile devices is an important part of the multichannel support strategy we champion here at Zendesk. Were constantly building on our mobile apps as we expand our product to help ensure that you never skip a beat. Youve given us great feedback as part of that process, and now were […]
Get Schooled at Zendesk University
Fresh off a successful European tour chock-full of free trainings and free drinks, we had an epiphany: customers love these courses. We received rave reviews about the training sessions from customers across Europe, but sadly, we can’t visit every country. Instead, we’re launching Zendesk University, a joint venture between us and our friends at CustomWare–one […]