The Zendesk omnichannel approach

Improve your self-service with the right metrics

Chat
<5 min.

How Live Chat Helps Businesses and Consumers

The Multi-Channel Customer Care Report

Getting started with Zendesk Guide: strategies and best practices

IDC: Supporting Customer Experience Initiatives

4 Crucial Trends for the 2018 Holiday Retail Season

What’s New at Zendesk: November 2017 – Europe

What’s New at Zendesk: November 2017 – Asia Pacific

What’s New at Zendesk: November 2017-Americas

Zendesk scores highest for B2C customer service in Gartner’s CRM Customer Engagement report

Analytics
<5 min.

Tips to improve your phone support with reporting and analytics from Zendesk Talk

Analytics
<5 min.

From support analytics to customer analytics: data is your competitive advantage

Forrester on the future of omnichannel commerce

Gartner predicts the future of CRM and customer experience

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

Providing a great customer experience during the holiday rush

Live chat
<5 min.

Zendesk on Zendesk: How we provide live chat support

The Future Of Customer Service Experiences

Chatbots and the future of real-time communication

How Evernote does Self-Service with Zendesk

How to structure your customer support organization

Zendesk on Zendesk: How we provide multichannel support at scale

Turning customer feedback into actionable insights

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