Chatbots and the future of real-time communication

How Evernote does Self-Service with Zendesk

How to structure your customer support organization

Zendesk on Zendesk: How we provide multichannel support at scale

Turning customer feedback into actionable insights

What’s New at Zendesk: August 2017

Live chat
<5 min.

Unleash the Power of your Ecommerce Site with Live Chat

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Meet Answer Bot

Conversion Tracking in Chat

Skills-Based Routing in Zendesk Chat

Roles in Zendesk Chat

Support and Chat

Customer satisfaction surveys in Zendesk Support

Ticket Forms in Zendesk Support

Groups in Zendesk Support

IDC: Multichannel Support, Why should companies care?

Guides
<5 min.

Omnichannel support made easy with Zendesk

Better customer experiences with omnichannel engagement

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

Chat it up

Forrester: Win Funding For Your Customer Service Project

Achieving Consistent Customer Experiences

Creating a workflow fit for collaboration

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