Being polite might seem easy: Someone does something nice, you say “thank you,” right? As it turns out, that all depends on your location. Manners are different all over the world. So doing business—especially providing customer service—in a world brought closer together by technology can be a daunting task.
One thing is sure: you need to treat people with respect. We hope this infographic will allow you to do just that, by helping you navigate the world of global manners.
But be warned, even within many countries, manners will differ from region to region, neighborhood to neighborhood, and person to person. Always do plenty of research when traveling abroad or interacting with customers in countries outside of your own.
The employees that directly communicate with your customers ARE your business, as far as your customers are concerned. Hiring the right people in external-facing jobs like customer service and sales can have a big impact on brand perception, customer satisfaction, repeat business, and revenue. Our infographic explores the challenges companies face in hiring these key positions and what to look for in candidates.