Library Watch, read, and learn from the best.

Types

Infographics

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Customer experience
<5 min.

Customer engagement with agile customer care

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Customer experience
<5 min.

Top customer experience with agile customer care

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Customer Service Management
<5 min.

Increase revenue with agile customer care

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Infographics
<5 min.

There’s a chat for that

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Customer experience
<5 min.

Manners Around the World

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Customer Service Management
<5 min.

The Face of Your Company

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Customer experience
<5 min.

United Kingdom omnichannel survey

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Infographics
<5 min.

Omnichannel customer service report

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Infographics
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United States Omnichannel Survey

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Infographics
<5 min.

Omnichannel survey infographic

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Infographics
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Australia Omnichannel Survey

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Customer experience
<5 min.

Winning Customer Service

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Customer experience
<5 min.

Better service through self-service

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Customer experience
<5 min.

Companies Focus on Customer Retention

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Customer Service Management
<5 min.

Morning Mobile Phone Usage

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Customer Service Management
<5 min.

BYOD Support

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Infographics
<5 min.

The Evolution of Phone Support

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Customer Support
<5 min.

The History of Customer Support

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Infographics
<5 min.

Killing phone support can kill your business

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Collections
<5 min.

How Your Company’s Customer Service is Being Graded Online

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Customer experience
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Why companies should invest in the customer experience

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Customer Service Management
<5 min.

How to recover from a customer service fiasco

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Infographics
<5 min.

Your Customers Want Support Via Smartphone

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Customer Service Management
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Complaining Ain’t Easy

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Customer Service Management
<5 min.

Mobile Apps in the Enterprise

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Customer experience
<5 min.

Customers want to help themselves?

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Infographics
<5 min.

Why are Customers Turning to Social Media?

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Customer Service Management
<5 min.

Best in practice: what works in customer service

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Infographics
<5 min.

Where are the happiest employees?

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Infographics
<5 min.

Online Retailers Have a Lot to Lose

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Customer loyalty
<5 min.

Building customer loyalty

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Customer loyalty
<5 min.

What is bad customer service?

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Customer Data & Analytics
<5 min.

Are surveys effective?

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