What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
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The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
Before you throw open the doors to your user community, there are a few things to…