Improve your self-service with the right metrics

Research links volunteering with happier employees and customers

The age of the customer: How companies transform their customer experience with Zendesk

Cultivating customer loyalty by supporting choice making

Building a best-in-class customer self-service experience

Customer Experience Guide

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center

Team up on self-service with Team Publishing

Rethinking phone support with Zendesk Talk

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How Harry’s built a world-class customer support team with Stella Connect and Zendesk

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Help more customers in less time – Americas

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What’s New at Zendesk: September 2018 – Americas

Sharing identity to foster customer loyalty

Customer service trends: faster, cheaper, and more human

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Understand and act on your ticket data with Insights reporting

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Debunking the myths of omnichannel customer experience

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How to get started with Omnichannel Customer Engagement

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Tapping into the powerful combination of Support and Chat, featuring MeUndies

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How 360 Payments uses collaboration tools to provide seamless customer support

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Optimizing your support operations as you scale with Zendesk

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How Discord scaled to support 46m monthly active users

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Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

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Expert Series: Extending the Zendesk data model with Custom Objects

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(Measure up!) Benchmarks for customer support organizations – Americas

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