Introduction to Zendesk Apps Marketplace

Analytics
<5 min.

Keep customers happy with data-driven CX

Simplify your support operation as you scale

Zendesk on Zendesk: How we expand support beyond customer service

The Value of offering support inside your mobile app

Customer feedback: how to hear the voice of the customer

Analytics
<5 min.

Top 10 help desk metrics

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

Customer service glossary

Fill the self-service gap

Forrester: Transform the Contact Center for Customer Service Excellence

Guided demo of Zendesk Chat

Gartner
<5 min.

Gartner’s 2017 Magic Quadrant for CRM | Zendesk

Agent Experience Guide

Agent Life Cycle Guide

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

Customer service: turning transactions into relationships

Schedules in Zendesk Support

Why CX, Why Now?

How to Deliver Better Customer Service This Year

2017 retail and ecommerce customer service trends

A Zendesk cheat sheet for picking your support solution

Analytics
<5 min.

Zendesk research: analytics

Zendesk research: retail and the holidays

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