Latest stories
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Article
1 min read
How to write a customer apology letter: 25 templates + examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Article
Zendesk completes acquisition of Klaus
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences.
Article
2 min read
Top 35 customer service and support podcasts for 2024
Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.
Article
4 min read
Customer win-back campaigns: How to build one + 10 templates
Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.
Article
3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
Podcast
1 min read
Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair
In the concluding segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.
Article
7 min read
Out with the old, in with the new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
Partnering for progress: Exploring Zendesk’s Technical Community
Discover a place where Zendesk Partners from across the world can come together to collaborate, learn, and grow.
Article
5 min read
How to make your Marketplace listing shine
Optimizing your listing can not only boost install numbers but also help you get in front of the right customers. Here are ways to stand out from the crowd.
Article
4 min read
Elevating demand generation in your business
Connect GTM Partners with the resources and solutions they need to reach potential customers.
Article
5 min read
(Tech) stack ‘em up: Tap into apps on the Zendesk Marketplace to give customers a helping hand
Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.
White Paper
2023 Gartner® Magic Quadrant™
Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…
Article
1 min read
AI call center: A complete guide
Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Article
1 min read
Employee onboarding: What it is, steps, and 6 free checklists
An employee onboarding process helps new hires get acquainted with the company and sets them up for success. Improve your onboarding with these checklists.
Article
3 min read
OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million
Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.
Article
8 min read
Agent scheduling: Benefits + best practices
Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.
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